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FAQ

Questions about switching

Can’t find your answer? Email poofree@halodawn.com.

What does no-poo mean?

No-poo means washing your hair without sulphate detergents. Poo Free shampoos clean with mild, plant-derived glucoside cleansers instead, so they lather less and feel different in the hand.

What happens when I switch?

When you switch to a natural, sulphate-free shampoo, your hair may go through a brief adjustment period. It is normal for hair to feel different as it adapts to a gentler, plant-based cleanse. This usually settles within a few washes.

Our conditioners contain no silicones or other synthetic coating agents, so if you are moving from silicone-based products, allow 3 to 5 washes for your hair to adapt.

Why does the shampoo lather so little?

Glucoside cleansers make a soft, low lather. The formula is concentrated: massage a small amount into wet hair, rinse thoroughly, and repeat if needed.

When should I use a clarifying shampoo?

Use one when your hair feels weighed down by styling products or hard water. Our clarifying range uses organic apple cider vinegar to lift build-up and is balanced to pH 5.5. There are three clarifying shampoos, a clarifying shampoo for curly hair, and a clarifying conditioner.

Are your products CG-friendly?

Our Hydrating Shampoo is CG-friendly: it is free from sulphates and silicones. Every product page lists the full ingredients, so you can check any product against the method you follow.

I have a sensitive scalp. Which shampoo should I choose?

The Unscented Sensitive Shampoo contains no essential oils, perfumes or synthetic fragrances and is free from all EU-regulated fragrance allergens. Whichever product you choose, perform a patch test 24 hours before full application.

How do I use the bentonite clay?

Mix 1 part clay with 2 parts liquid, such as water, apple cider vinegar or a floral water, in a glass, ceramic or wooden bowl, using wood, glass or ceramic utensils. Apply a thin layer and remove while still slightly tacky. Avoid breathing in the dust while mixing.

Do your products contain nuts?

Some of our products contain natural seed and nut oils, and all are made in a facility that handles nut oils, so none can be guaranteed free from traces of nuts. Each product page carries its own allergy note.

Where can I buy Poo Free?

The whole range is sold on Amazon UK, Germany and France. Each product page on this site has links that open the listings. For orders, delivery and returns, please use your Amazon account.

Can I recycle the bottles?

Yes. Our bottles and the clay jar are PET, which is recyclable. Rinse them and put them in your household recycling where PET is collected.

Poo Free logo

Concentrated, plant-based hair care: at least 99% of the ingredients in our hair care range are of natural origin, with no synthetic colours, dyes or fragrances.

SHOP

INFORMATION

WHERE TO BUY

All Poo Free products are sold on Amazon UK, Germany and France.

Poo Free is a brand of Halodawn Limited. Our hair care products are notified on the UK Submit Cosmetic Product Notifications portal (SCPN) and the EU Cosmetic Products Notification Portal (CPNP).

©2026 Halodawn Limited

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